‘Always treat your employees exactly as you want them to treat your customers.’
– The 7 Habits of Highly Effective People, page 58
In the excerpt above, Stephen R. Covey is referring to the principle of Production Capability. In other words, our capability to produce a product or service utilising the physical or intellectual contribution of other people, namely, our employees.
However, it is quite common to find business owners so busy in the ‘doing’ of their business they forget about achieving through their Team. Many business owners, especially small business owners, are slaves to their business.
Yet even if you are the sole member in your business, there are still ways and means of offloading tasks and actions to others to enable you to do what you do best. Utilising the skills and experience of your Accountant, Bookkeeper, Banker, Marketer or Advisor are all ways you can free up your time and achieve your goals on a daily, weekly, monthly, and yearly basis. Obviously, for those who have a Team of Employees, utilising the skills, experience, and ideas your Team brings is so beneficial.
So why don’t we allow this to happen? Our businesses are often our ‘baby’. We’ve taken a huge risk, made quite an investment, and put our reputation on the line. This then leads to some of us being controlling, micromanaging, and quite difficult to work with. On the other hand, there are some who don’t pay enough attention and let things slide.
It doesn’t have to be like this. Simple steps can make the difference and make it easy to achieve through your Team and others. Being clear on roles and responsibilities is foundational. Open lines of communication imperative. Effective delegation – setting expectations of what is wanted by when. Unless it is absolutely necessary, i.e. safety related or required by law, leave the how up to them. Check in regularly, not every second, to ensure they are staying on track and whether they need any assistance from you. Acknowledge and reward good work. Thank you is not that hard to say. And trust!
Our businesses are our vehicle to achieving business goals and importantly, personal goals. You can’t do it all on your own.
What will you change today to make sure you are achieving through and with your ‘Team’?